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FAQ
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  THE COMPANY
  1. What is your experience? How many projects have you completed?
  2. What are your core capabilities?
  3. What are your technological capabilities?
  4. What is your working model?
CONTRACT AGREEMENTS
  1. What service level agreements do you offer?
  2. Would the timescale be agreed upfront? What would happen if this was over/under estimated? What flexibility do you offer?
  3. If I am dissatisfied with the programmer(s)/service/outcome, how are my interests protected? (E.g. cancellation of agreement, money/time back policies etc...)
  4. Would I own the relevant copyright and Intellectual Property?
SECURITY ISSUES
  1. How do you ensure client confidentiality?
PRICING
  1. What sort of pricing strategy do you have in place for development projects?
  2. How do I make the payment?
  3. Are there any additional costs?
  4. Do you offer any discount for prolonged service?
PROJECT WORK
  1. What is the procedure for initiating a project?
  2. What information would you require from me?
  3. How do I send my work to you?
  4. Will I receive daily progress reports that outline the outstanding and completed work?
  5. Would you provide a formal technical specification document?
  6. Do you provide technical support and maintenance?
TESTING
  1. Is testing incorporated as a component within your pricing structure?
  2. What are your testing procedures? Does this include load testing?
CONTACT US
  1. How do I contact you?
 
 
 
 
  THE COMPANY

  1. When Omega Technologies started its operations in 1998, we had just few customers. Ten years later, for medium to large size projects, we have had the experience of working with more than hundred satisfied customers, from across the globe. There are hundreds of other satisfied customers with smaller projects. We have worked on various technologies during the last decade. Please check ‘Skills & Expertise’ for more details.
    In strategic cases, we continue to provide technical support and enhancement services for our customers

  2. Our core capabilities
    • E-commerce Application Development
    • Porting and Reengineering Legacy Applications
    • Advanced Web-based solutions
    • Custom Software Development
    • Handheld, Wireless and small device programming
    • Quality Control
  3. Please see ‘Skills & Expertise’ section.
  4. Please see ‘Our Working Model’ section.
CONTRACT AGREEMENTS
  1. In general before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project. For task-based projects, usually the payments are made at the end of a milestone. For dedicated resources usually the payments are made on hourly basis at the end of the month
  2. We first develop a Project Plan with an estimated effort and schedule according to the specified requirements. Moreover, what matters the most is how well the application aligns to your business and brings you success. To meet this objective we shall propose to discuss and review with you both the estimate and the schedule of the project. This will happen at the end of the architecture and design phase.
  3. This is covered through clear termination clauses in the contract. However, we try to prevent the advent of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the Operations Manager and/or the CEO and an appropriate solution will be provided.
  4. This would depend on the type of project contract that we have entered into with each other. If the arrangement is on the basis of hiring employees (FTE contract basis), you will own the copyright, intellectual property and related rights that will be specified clearly during the course of the project. However, if we work on a project approach, then both parties would co-own the copyright as well as have all rights to reproduce, modify or resell the code.
SECURITY ISSUES
  1. We are committed to the security and confidentiality of the information that you share with us. We have set up a reliable information security system with the sole aim of giving you a safe outsourcing experience with maximum benefits. To ensure confidentiality of information, we encourage our customers to sign in a confidential Non Disclosure Agreement (NDA) at the very initial stages of project discussion. This NDA has legal binding and is an important document which ensures the total security of your information in our hands. Furthermore, by not publishing details regarding our client projects without prior permission from the clients, we ensure that your information is safe in our hands.
PRICING

  1. Our pricing model basically differs for each project undertaken based on your requirement. However, the general format for pricing is common and as follow

    For your convenience, we offer 3 different types of pricing options:

    • Fixed Price
    • Time and Material (T&M)
    • Full Time Equivalent (FTE) Rate Card
  2. We will provide you with the invoice details and all necessary information so that you can wire your payment to our bank

  3. The only other costs that you would have to bear would be the bank charges that you incur while making the payment, as well as costs of any third party software that you would have us purchase for your clients.

    We do not charge for the standard tools of our trade such as MS Project, Dreamweaver, Flash, MS Visual Studio or Visio. However, if there is any tool that you would have us use for a specific project, we may have to bill you for the same. In such cases, we will discuss with you before implementing such decisions.

  4. Our pricing is based on a long term relationship aimed at giving maximum benefits to our customers. Hence we do not offer any further discount.
PROJECT WORK

  1. The primary steps towards initiating any project activity with us would be to contact us via the enquiry form provided on the website and to send in your requirement and other required details. Within 24 hours of the same, our sales team will get back to you to confirm the details of your enquiry. From that point onwards, a dedicated team of ours will be in constant contact with you to take our relationship forward, throughout the following phases of developing your project.

    • Research & Requirement Analysis
    • Analysis & Design
    • Prototype Development
    • Code Generation
    • Testing
    • Technical Maintenance
  2. It would be great if you could give us a detailed Request for Proposal (RFP). This will help us in analyzing your project and requirement with greater clarity. If you do not have an RFP, kindly give us a rough idea of your requirement and our business analysis team will help you develop the required RFP.

  3. Most of our projects are web based. Hence, we can communicate and transfer files through the Internet. Kindly send us a brief description or a document about your project requirement, during the initial stages of communication with you regarding your project requirement. If you have an application on which you need us to work on or analyze, we will need to get the corresponding:

    • Web server details
    • Database details
    • FTP details
    If you want us to work on your server, we will need your Remote Desktop details.
  4. While it is possible to implement daily progress reports, we would like to notify you that it may make the whole arrangement too cumbersome to manage. We recommend that you use either an online project collaboration service such as Base camp, or a weekly reporting system based on Excel.
  5. Our documentation includes Software Requirements Specifications, Use Cases, High and Low level Descriptions and In-Line Code Commenting aimed at helping future programmers understand how the software was designed and constructed.
  6. Yes. We provide 24/7 live technical support and application maintenance services on request. Our Technical support and maintenance team not only works on bug fixing and trouble shooting, but also on enhancing existing applications, adding new content and upgrading applications with new technology.
TESTING
  1. Yes. We see testing as a part of the development process and take care of it in our pricing structure. We have a separate team that specializes and focuses on testing.

  2. Our Quality Assurance and Testing team work from Use Cases to prepare Functionality and Performance Test cases. The team conducts load tests when required.

    The test team also works with the developers to create unit test cases. This allows the programmers to test their own modules before they hand it over for integration.

CONTACT US
  1. Please see the ‘Contact Us’ page.
 
 
 
 
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